Important information

Travelling by train is easy and safe: wear a face mask, keep your distance, buy a ticket!

People’s health in Lower Saxony is the most important thing, especially for metronom, the private German railway company.

Restrictions are beginning to be eased after affecting people’s lives for several weeks. That means: more and more people want to travel by train again.

The rules are both simple and straightforward.

  • Travel with enno- but please wear a face mask
    To ensure all of our passengers and employees are well protected, everyone must wear a face mask.
  • Please use window seats only - please keep aisles clear
    The minimum distance of 1.5m is one of the most important protective measures. Therefore the following rules must be observed: Window seats can be used, but neighbouring aisle seats must be left empty. This also applies to families or members of the same household, in order to protect other passengers.
  • Buy before you board
    Nothing has changed in this respect. If you travel by train, you do need to have a valid ticket. Even though there have been fewer ticket checks than usual in the past few weeks, most passengers have still bought a ticket. You don’t buy a ticket for it to be checked – you buy it for your journey. If you travel without a valid ticket it is unfair to all others who have bought a ticket, and this also comes at the expense of the general public. It also violates the General Conditions of Carriage.

You can find the answers to your most frequently asked questions here:

What should I do if I don’t have a face mask?

Please use alternatives: Scarves, towels or multi-purpose clothing (e.g. Buff headwear)

Will I not be allowed on the train without a mask or a scarf?

Yes, from 27/04/2020 you must wear a face mask.

This is not about punishing people or about being overcautious. It is about ensuring that there are rules in place which allow our passengers to travel with us with safety and confidence. We have modified our rules and regulations so that this is now possible, and we expect our passengers to comply with these new rules. This is a given for us and our passengers - just like with existing rules, e.g. for smoking on the train and taking bicycles with you on the train.

Ist ein Visier ausreichend als Mund-Nasen-Bedeckung?

Nein, ein Visier ist in innerhalb unserer Züge nicht ausreichend.

Wir folgen der Einschätzung des Robert Koch Institut, dass die Verwendung von Visieren nicht als gleichwertige Alternative zur Mund-Nasen-Bedeckung angesehen werden kann.

How do your staff ensure that passengers wear face masks?

They look you squarely in the eyes. Of course with honesty and decency.

Benötige ich im erixx ein Attest, wenn ich aus gesundheitlichen Gründen von der Tragepflicht einer Mund-Nasen-Bedeckung befreit bin?

Ja, du benötigst ein ärztliches Bestätigungsschreiben (das Original). Damit unsere Mitarbeiter nachvollziehen können, weshalb du ohne Mund-Nasen-Bedeckung reist, lege bitte bei der Fahrkartenkontrolle unaufgefordert das Original-Attest vor.

Am I still allowed to eat and drink on the train?

Eating and drinking is difficult with a face mask. If possible, please avoid touching your face. Therefore, we recommend that you avoid eating and drinking on public transport if possible. Because any kind of contact increases your risk of infection, if you have not washed your hands.

Can Air Conditioning systems spread Coronavirus?

According to experts, air conditioning systems can only spread the virus if they have not been well maintained. And that’s not the case with us. We guarantee it. With the latest models of trains, all train journeys are now air conditioned.

Are trains now cleaned and disinfected inside more often?

Yes, our mobile cleaning team are hard at work and will disinfect our carriages for you, even in between journeys.

How can I keep my distance from others on the train?

We will be operating our full timetable for you - make the most of it! You can choose between earlier or later services. Please also make use of the entire length of the train - all carriages are open to passengers. The minimum distance of 1.5m is one of the most important protective measures. Therefore the following rules must be observed: Window seats can be used, but neighbouring aisle seats must be left empty. This also applies to families or members of the same household, in order to protect our other passengers. In order to maximise our capacity, other services are not currently running. All of our trains will already be in service across our current timetable.


Why should passengers sit behind each other in window seats?

We should all leave as much space as possible between one another. If possible, please leave 2-3 rows between you and other passengers. When the trains are busy again, this will not always be possible. The most important thing is how close passengers are to the aisle. Our staff and many passengers use the aisle and therefore the aisle must be kept free. The seat in front of you still acts as a barrier between you and the person in front.

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