Passenger rights

Since the 29th July 2009, uniform passenger rights apply to the rail transport in Germany. According to the EU regulation (EG) No. 1371/2007, under certain circumstances passengers have a claim to a travel alternative, replacement or compensation.

You can find information on the rights to compensation in cases of train delay, missed connections or cancellations in the enno fare conditions.

Please use our form "passenger rights" in order to assert your claims.